Refund Policy
At Shivani Carriers Private Limited, we strive to provide reliable and professional logistics services.
This Refund Policy outlines the circumstances under which refunds may be applicable.
- Service Nature
Our transportation and logistics services are primarily provided under:
- Service Agreements
- Purchase Orders
- Freight Contracts
- Individual Booking Confirmations
Refunds shall be governed by the applicable commercial agreement.
- Advance Payments
Where advance freight or booking charges have been collected:
Refunds may be considered only if:
- Shipment has not been scheduled
- Vehicle has not been dispatched
- No operational costs have been incurred
- Non-Refundable Charges
The following are generally non-refundable:
- Vehicle detention charges
- Loading/unloading expenses
- Toll charges
- Route diversion expenses
- Driver waiting charges
- Taxes and statutory levies
- Operational expenses already incurred
- Cancellation Before Dispatch
If a customer cancels transportation before vehicle dispatch, refund eligibility will be evaluated after deducting:
- Administrative charges
- Booking expenses
- Vehicle arrangement costs (if applicable)
- Cancellation After Dispatch
Once the vehicle has been dispatched, freight charges become payable as per agreed commercial terms.
Refunds are generally not applicable after dispatch unless specifically approved by Shivani Carriers.
- Failed Services
Where services cannot be delivered solely due to reasons attributable to Shivani Carriers, refund or adjustment may be considered after investigation.
- Processing Time
Approved refunds shall normally be processed within:
7–15 business days
through the original payment method or mutually agreed banking channel.
- Force Majeure
Refunds shall not be applicable for delays or disruptions caused by circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Government restrictions
- Strikes
- Road closures
- Civil disturbances
- War
- Pandemic
- Vehicle movement restrictions
- Contact
For refund requests, contact:
info@shivanicarriers.com